Patient Service Representative

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

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The Patient Service Representative is the first point of contact for all Local MD Urgent Care patients and on-site vendors. This position is responsible for patient registration, entering basic patient information accurately, collection of copays prior to visit, answering phones, receiving staff appointments and organization/cleaning of the front desk, and waiting area of On Dmed Urgent Care facilities, as described in the Policies and Procedures.

This position requires a working knowledge of and adherence to Health Insurance Portability & Accountability Act (HIPAA) regulations.

General Job Duties:

• Registration of patients and management patient flow.

• Maintain Local MD Urgent Care’s Organizational Standard of Quality for:

  • Patient Registration, Intake, Verification of Benefits, and collection of any additional information/charges at the end of the Patient visit.

• Collect insurance information and/or other payment types as it pertains to each patient per the written Policies and Procedures of Local MD Urgent Care and our third-party biller.

• Ensure patient information (Contact Information, Health Insurance, Photo ID, etc) is accurately entered/recorded in Local MD Urgent Care Urgent Care’s EMR.

• Front desk and waiting area should be kept organized and sanitary per Local MD Urgent Care’s Policies and Procedures.

• Answer incoming phone lines, document/relay phone messages promptly

• Track patient “turn away” in real time.

• Receive and notify staff of waiting on-site appointments.

• Assist in the inventory process and restock received items.

• Other light cleaning duties as required.

• Other duties as assigned.

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Communication:

• Provide a warm greeting for all patients

• Promote Local MD Urgent Care’s Patient Portal and assist patients in registration when applicable

• Ensure effective, professional written/oral communication with Patients, Vendors, and Staff

• Appropriately distribute/triage phone calls to Local MD Staff/Providers

• Participate in mandatory staff meetings.

• Meet with PSR Supervisor and/or Operations Manager for staff meetings, additional training and staff evaluation as required.

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Organizational Expectations:

• Upholds a positive, professional, service-oriented work environment for staff and patients, by supporting the Local MD Urgent Care Mission and Core Values.

• Provides positive and courteous customer service to all Local MD Urgent Care patients and outside vendors.

• Understands and maintains strict patient and employee confidentiality in compliance with Local MD Urgent Care Policies and HIPAA guidelines.

• Must be able to work collaboratively with all Local MD staff.

• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.

• Embraces new ideas and respect cultural differences.

• Uses resources efficiently.

• Maintains an understanding of and abides by all Local MD Urgent Care standards, Policies and Procedures.

• Maintains knowledge of the use of all relevant office equipment, computers, and systems used during regular job duties.

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Education & Experience:

• High school diploma or equivalent, some college preferred but not required.

• Minimum two (2) years’ experience in an outpatient medical clinic, medical office, or hospital office setting. Customer service experience is considered beneficial.

• Must possess exceptional verbal communication skills, strong organization skills and a superior ability to thrive in a fast-paced environment.

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Physical Requirements and Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to operate office equipment, including computer and copier equipment. Must be able to sit or stand for long periods of time, occasional walking, and bending to lift up to twenty-five (25) pounds. Daily Exposure to mild disinfecting chemicals. Hearing and vision required.

• EOE/M/F/Vet/Disabilities

Job Types: Full-time

 

Healthcare Setting:

• Clinic

Medical Specialties:​

• Urgent Care

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Schedule:​

• 8 hour shift

• Day shift

• Rotating Weekends

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Experience:

• Medical office experience: 1 year (Required)

• Customer service: 1 year (Required)

• English: 1 year (Required)

• Phone triage: 1 year (Required)

 

Work Location: Skokie, Pullman, or Homewood

Expected hours: 45 per week

Benefits:

• Dental insurance

• Paid Time Off

• Health insurance